Dated July 1, 2020
To all of our guests and friends,
Europa Village values every single one of our employees, Société members, and guests and we want to take all measures to ensure their health and safety. We learned today that an employee in our Europa Village Tasting Room has tested positive for COVID-19. Since receiving this news and in light of Governor Newsom’s mandate today that wineries and tasting rooms close indoor operations to help stop the spread of COVID-19, we immediately and temporarily closed both our Bolero and Prelude facilities. We plan to reopen our Bolero Restaurante and Prelude Tasting Room for outdoor dining and wine tasting once we have completed the steps to ensure the safety of our guests and employees. We expect this to be Friday evening for dining guests and Saturday for wine tasting guests, but again not before we complete the steps below to insure the safety of our guests and employees.
We have informed all employees who worked closely with this team member of their possible exposure. Additionally, Europa Village is providing COVID-19 diagnostic testing to all our staff—with the intent to ensure all staff members are tested before reopening. As a reminder, the CDC defines close contact as being within approximately six feet of a person with a COVID-19 infection for a prolonged period of time for 10 minutes or longer.
Again, Europa Village values every single one of our employees, Société members, and guests and we want to take all measures to ensure their health and safety. The temporary closure of our indoor facilities will allow for professional deep cleaning and testing for our employees. We continue to uphold strict requirements within Europa Village for employees when they return to work and will re-open Bolero for outdoor dining and Prelude for outdoor wine tastings only with employees who have a confirmed negative COVID-19 test result—as the health and safety of our employees and our guests is our top priority.
We require guests to wear their own facial coverage while in common areas and not eating or drinking. We of course encourage anyone who has any symptoms to stay at home and to get a COVID-19 test.
This month’s wine club orders can be picked up curbside at Europa Village beginning Saturday, July 4.
We are very sorry for any inconvenience. We always want to prioritize the health of our staff, members, and guests, and we appreciate your understanding. We will share updates on the re-opening of our facilties on Friday.
If you have any additional questions, please don’t hesitate to email us at firstname.lastname@example.org
Dated June 22, 2020
Effective immediately and in accordance with state regulations, all guests must now wear face masks when entering our facilities. You may remove your mask when eating or drinking. We will continue to practice social distancing and ask that guests maintain a distance of 6 feet from others not in your party. Thank you for understanding.
Dated June 1, 2020
We are excited to announce that we have re-opened our Prelude facility!
In accordance with state and local regulations we must require the purchase of a menu item from our Europa Grill to enjoy wine service on the property. Our amazing culinary team will be offering a variety of food options from our new Bolero Restaurante as well as some traditional favorites for you to enjoy with your favorite Europa Village wines.
We are offering a pre-selected flight of delicious sparkling, white, red and dessert wines. If you would like to enjoy this flight we must seat you by 4:15 pm. If you would like to enjoy wine by the bottle or glass we must seat you by 4:30 pm. We also ask that all guests are prepared to leave by 5:15 pm in order for our staff to complete a rigorous sanitation of the property.
Thank you for your patronage and we look forward to welcoming you for a lovely experience.
Reservations will not be required, and seating is first come serve. We will practice responsible social distancing by placing tables and seating areas 6 ft. apart and ask that guests remain with their party.
We want to assure you that the health and safety of our Société Members, guests and staff is of the upmost importance. Below is our commitment to your safety:
- Tables and Seating area will be set 6 feet apart for groups of 6 people or less. Please maintain a distance of 6 feet from others not within your party.
- No more than 50% of the building’s capacity at all time.
- Daily temperature screenings of all staff upon arrival.
- All staff will wear masks and gloves. We prefer that members and guests wear face masks when indoors.
- Employees are required to wash hands and maintain this practice routinely throughout their shift.
- Sanitizing stations placed in specific locations on the property.
- Continual cleaning of all high-touch areas such as door handles, tables and chairs throughout the day.
- Single-use menus
- Contactless payment available for our guests using credit cards at every location.
- One-way flow through buildings when possible.
- Always ensuring compliance with the CDC and local mandates.
Thank you for your patience and understanding as we navigate the phases of re-opening the safest and most compliant way possible. We hope to see you all very soon!
Dated May 21, 2020
Europa Village will continue to remain open for curbside pickup of wine club shipments and wine orders.
We continue to take precautions to operate a safe and clean environment to protect our villagers and those arriving to pickup their wine.
We encourage everyone to practice safe and healthy habits; follow federal, state and regional guidelines and please continue to follow us on our social media channels and website for updates.
Dated March 17, 2020
While we have temporarily closed our tasting room, we are offering our Sociètè wine club members and our general community the option to pick up wines curbside at Europa Village. Beginning today, March 17th, and until further notice, our villagers will be positioned at the entrance of the wine cave daily from 10 a.m. to 5 p.m. to retrieve member shipments and any additional wines they would like to purchase. If members are not able to come by in person, we are happy to arrange for wines to be shipped, and if that is not an option, we are happy to hold wines until further notice. Guests who are not members of the wine club may also order online at www.europavillage.com or via phone at 951.506.1818 and will have the option to choose curbside pickup or shipping. We value your patronage very much and greatly appreciate your loyalty, support, and understanding during this time.
Stay well and take care of each other,
Your Europa Village Family
Dated March 15, 2020
At the recommendation of the Governor of California and to help ensure the safety and wellness of our guests, Europa Village has made the decision to temporarily close its winery effective Monday, March 16th. We are hopeful that by following these proactive measures, we are doing our part to help mitigate the continued spread of COVID-19. We appreciate your support and understanding and encourage you stay tuned to our website and social media handles for news on a re-opening date. Wishing you and your family and loved ones good health during this unprecedented time.
Dated March 14, 2020
Dear Members and Guests,
At Europa Village, the safety and well-being of our guests and team members is of the utmost importance and will remain as such, especially in today’s travel climate. We understand that there is an increased level of uncertainty when it comes to travel and public spaces and want you to know that we’re closely monitoring the U.S Department of Health & Human Services (HHS) and the Center for Disease Control (CDC) for updates and guidance on the COVID-19 issue.
In addition to maintaining extensive daily sanitation procedures, we have implemented additional disinfection measures across the property with a focus on public spaces and have shared specific instructions with our employees on the importance of washing their hands and staying home if they feel sick. We are also in regular communication internally to ensure our team knowledge and awareness remains current and to connect with our guests in a swift manner. We will continue to monitor the situation and stay close to health department officials for updates.
We ask that guests contribute to our efforts to help keep everyone here safe by frequently washing hands, limiting contact with others, and practicing health safety protocols.
At this time, we will operate during our regularly scheduled times, 10 am to 5 pm Daily. We will keep you posted by email and social media on any changes that occur as this situation develops.
If you have any questions at all, please don’t hesitate to call us at (951) 506-1818 or e-mail email@example.com.
We look forward to welcoming you.